ROLE OVERVIEW:
We are seeking a highly experienced and proactive Senior System Engineer to join our Systems and Application Services practice. This role focuses on maintaining our enterprise-grade VMware and HP storage infrastructure while also contributing to the broader system engineering tasks, including backup solutions, Active Directory, M365.
As a senior member of the team, you will lead infrastructure initiatives that ensure performance, resiliency, and operational excellence, especially in a remote management context. You will also help mentor peers and bring strategic insight into hybrid environments and future-state architecture planning.

KEY RESPONSIBILITIES:

Core Infrastructure & Virtualization
- Manage VMware vSphere/ESXi environments, including provisioning, HA/DR setup, snapshots, and performance tuning.
- Administer HP storage systems (3PAR, Alletra, Nimble, or MSA) including LUN provisioning, tiering, and fault resolution.
- Maintain physical servers remotely using iLO or equivalent out-of-band management tools.
- Perform capacity planning, patching, and upgrades across the virtual and physical infrastructure estate.
- Monitor systems and respond to alerts/incidents using Splunk, Veeam ONE, and other enterprise tools.

Application Support
- Collaborate in managing services like Active Directory, Veeam Backup & Replication, and HP storage-based backups.
- Contribute to the support and improvement of M365.
- Provide Level 2 escalated support for infrastructure-related incidents and changes.

Automation & Documentation
- Develop PowerShell scripts or other automation tools to streamline operations and reporting.
- Maintain accurate system documentation, diagrams, and knowledge base content.
- Participate in change and release management meetings and uphold ITIL-aligned service operations.

Mentoring & Strategic Contribution
- Mentor junior system engineers and share best practices.
- Provide technical input for roadmaps and architecture reviews